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Someone has bought my site and hosting account, how do I change the account responsibility?

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In order to change the person or entity responsible for your Sen9 account, please email  This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with your domain name, as well as the name of the person or company who is taking over your web site and hosting account.

Once we receive and verify this information, we will ask that you have the buyer of your site contact us to confirm that they indeed wish to assume responsibility of your site and web hosting charges.

Upon confirmation, we will ask the new owner for their complete contact information (physical mailing address, telephone number, fax number) and then provide them with a new welcome email for the account in question.


Can I upgrade my plan to a higher plan any time? Is there any extra setup fee?

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Yes. You may upgrade to a higher level of plan any time by contacting one of our customer service representative.

There is no extra hidden charges or setup fee involved. You only have to pay the price difference between the new and old plan.


How do I update my contact information with Sen9?

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If you should ever wish to update your account's default contact information (physical address, telephone number, fax number, et cetera), please contact our Billing department.

You may also change this information yourself via your control panel, by logging into Sen9 Control Panel at http://admin.sen9.com, and clicking the "My Account" tab:


What type of guarantees do you offer?

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Sen9 understands that your website and email is very important to you. You've chosen Sen9 because it is a company you can trust, but you would still like some sort of reassurance? We understand that as well, which is why Sen9 has put together a set of guarantees other web hosts wouldn't even dream of. We offer three Reality Based Guarantees:
  • Unconditional 30-day Money Back Guarantee: If you are unsatisfied for any reason during the first 60 days of your hosting experience, you can contact us for a full refund.
  • 99.5% Uptime Guarantee: Our uptime levels are guaranteed to be at a monthly average of 99.5% or higher or you will receive an account credit for any downtime experienced.
  • 24 Hour Support Response Guarantee: You will receive a human response to a support request within 24 hours or you will receive a credit to your account.