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How do I create email accounts? *NOTE: By default you have no email address setup. The main username may look like it is setup as an email, but if you wish to use it, you will need to add it as an email account. View Flash Tutorial for create an email account >> How do I log into Webmail? Your username will be the entire email address. For example: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with the password you've created. View Flash Tutorial for How to Use Webmail >> What do I put for both incoming and outgoing mail server? View Flash Tutorial For How to Setting up an e-mail account in Outlook Express >> Where do I go to check my emails using my browser? How can I setup webmail to go directly to Horde or SquirrelMail? 2. Once you have logged into webmail, click on the webmail program of your choice. 3. Copy the url in your address bar. It will look something like: http://your-domain.com:2095/horde/login.php (if you chose Horde) http://your-domain.com:2095/3rdparty/squirrelmail/src/webmail.php (if you chose SquirrelMail) 4. Once you have the URL you'll be wanting to use, login to your cPanel. 5. In cPanel, setup a subdomain called something like myemail.your-domain.com (you can do this by clicking on the "subdomains" icon in cPanel). Do NOT use mail.your-domain.com as these particular subdomains are already in use on the server and attempting to use them as subdomains can result in conflicts. 6. After you've setup the subdomain in your cPanel, setup a "redirect" for the subdomain (by clicking on the "subdomains" icon). You will need to setup the redirect so the subdomain goes to the URL of the webmail program of your choice. That's it! Are you able to receive emails but not send? Your internet provider is blocking you from using anyone's outgoing mail servers but their own. Many major ISPs are blocking outgoing emails. The reason they do this is to prevent you from using their internet connection for spamming purposes. You will still be able to send emails, but only by using your ISP'S outgoing mail server. Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is. Why do some e-mails with attachments not work? Some attachment types that are blocked are: .bat .src .exe. The reason for this is that your mailbox would be flooded every day with viruses if this was not in place. A few attachments that are fine without zipping up are: .gif .jpg .html .pdf. Unfortunately, there is no way to turn this off so your only option is to zip your attachment or doing the below. 2. Another reason could be the size of the attachment if you're sending an attachment that is 10 MB or larger, it will fail due to the size. If you are sending it from webmail this limit is less than 2 MB. A better option to get around these limits would be to upload the file to your site and give out the link instead. You could even password protect so the public cannot view or access the file. Why cant I send my emails ? If the problem persists, this mean that either your password is wrong (you can be sure by checking the mail can be received or not) or there is a firewall blockage in your local network. Another reason maybe due to your email being blacklisted by the recipient who subsribe to spamming blacklist assocation. Why cant I receive my emails ? What email clients you support ? How do I log into the mail server ? Why my email clients dont work after I install Anti-virus programs ? It comes from interference from a Virus Scan software, like Norton or McAfee. Please contact the support from the anti virus company. McAfee had very clear instructions on how to solve this problem. How to enable SMTP Authentication in MS Outlook and Outlook Express? 1. Open Outlook > Tools > Email Accounts > View or Change Existing Email Accounts 2. Select the email account > Click "Change" 3. Click on "More Settings" tab 4. Click on "Out Going Server" tab 5. Check "My Out Going Server (SMTP) requires Authentication For Outlook Express: 1. Open Outlook Express > Tools > Accounts 2. Click on "Mail" Tab > Select Your Email Accounts > Click "Properties" 3. Click "Servers" 4. Check "My Server Requires Authentication" Oulook Error Messages When sending a mail message in Microsoft Outlook you may receive an undeliverable message from the system administrator. The error in the body of the message is: No transport provider was available for delivery to this recipient. CAUSE There are several reasons for this error message. They include: A damaged Personal folder. No mail transport service in the mail profile. You are using the CompuServe mail transport. You upgraded your MSN Mail from Classic to POP3/SMTP. A damaged contact. An apostrophe in your computer name. The mail server is expecting the addresses to be enclosed in angle (<>) brackets. The E-mail Type in the addressee's Personal Address Book entry is invalid. Anti-Spam software on the SMTP server of your current Internet Service Provider (ISP) which blocks messages from a different ISP address. No Delivery or Address Type for Microsoft Mail Service SOLUTION To determine which of these causes is producing the error message in your case, see the troubleshooting articles in the "More Information" section. A Damaged Personal Folder in the Corporate Workgroup Installation NOTE: The following steps apply if you use the Corporate Workgroup installation. See the next section for steps for the Internet Mail installation. Remove the Personal Folder from your mail profile and add a new one by following these steps: Click Start, point to Settings, and then click Control Panel. Double-click the Mail and Fax icon. Click to select the Personal Folder, and then click Remove and Yes. Click Add. Click to select Personal Folders and click OK. Type a name for the folder and then click Open, OK, and OK. NOTE: All mail messages, contacts, tasks, journal entries, appointments, and so forth will remain in your old Personal Folder (pst). If you import information from your old pst to the new pst, damaged information may also be imported. A Damaged Personal Folder in the Internet Mail Installation NOTE: The following steps apply if you use the Internet Mail installation. See the previous section for steps for the Corporate Workgroup installation. On the File menu, point to New, and click Personal Folders File (.pst). Select a location to store the file, type a unique name in the File Name box, and click Create. Select the desired options in "Create Microsoft Personal Folders" and click OK. On the View menu, click Folder List (if it is not already displayed). Click the new Personal Folder file in the Folder List. On the File menu, point to Folder, and click "Properties for 'Personal Folder.'" Click to select "Deliver POP mail to this personal folders file," and then click OK. No Mail Transport Service in the Mail Profile Note: The following steps apply if you use the Corporate Workgroup installation. Add the proper mail transport to your mail profile by following these steps: Click Start, point to Settings and click Control Panel. Double-click the Mail and Fax icon. Click Add, and then click to select the mail transport service you wish to install. Click OK. Enter the information as requested for the mail transport you are installing. You Upgraded Your MSN Mail From Classic to POP3/SMTP Change the e-mail type from MSN (or MSNINET) to SMTP by following these steps: Open a contact, right-click the E-mail address and on the shortcut menu click Properties. Click the Address tab and next to E-mail Type, type SMTP. Click Save and Close to close the contact. An e-mail type of MSN and MSNINET will not be recognized as a valid e-mail type with the Internet mail transport. Thus the error is generated. A Damaged Contact To delete and re-create the contact, follow these steps: In the Contact folder, click to select the damaged contact. On the Edit menu, click Delete, or press CTRL+D. On the Actions menu, click New Contact. Enter the information into the Contact form and then click Save and Close. An Apostrophe in Your Computer Name To remove the apostrophe from your computer name, follow these steps: In Control Panel, double-click the Network icon. On the Identification tab, type a new name for your computer without the apostrophe. Mail Server Expects addresses to be in angle brackets Some SMTP servers require that addresses be enclosed in angle brackets. This is particularly true for older mail server systems. In addition, your e-mail name, which is defined in the Internet E-Mail information service properties, must also be enclosed in angle brackets. For Example the e-mail addresses should have this format: Check with your Internet Service Provider (ISP) for their addressing requirements. For other people with newer servers to be able to reply to your messages, you must type your e-mail name in the Reply Name box without angle brackets. Invalid E-mail Type in the Addressee's Personal Address Book Entry On the Tools menu, click Address Book. In the "Show names from the" drop-down list, click to select Personal Address Book. Double-click the entry for the addressee in question. Correct the entry in the E-mail type field. Anti-Spam Software on the SMTP Server This security solution prevents e-mail which contains a foreign ISP address from passing through its server. It only allows its server name to be transmitted. Disconnect from this ISP and connect to the ISP whose address appears in your e-mail messages. No Delivery or Address Type for Microsoft Mail Service If you are using Outlook with the Corporate or Workgroup (CW) setup option and the Microsoft Mail service is in your profile, this problem can occur if the delivery options or address type settings are incorrect. Use the following steps to check these settings: Exit Outlook. Click Start, point to Settings, and then click Control Panel. Double-click the Mail or Mail and Fax icon. Click Show Profiles if you have more than one profile. On the General tab, click to select your Microsoft Mail profile, and then click Properties. On the Services tab, click to select Microsoft Mail and then click Properties. Under the Delivery tab, make sure both "Enable Outlogin mail Delivery" and "Enable Incomming mail Delivery" are checked, and then click Address Types. Make sure that at least one address type is listed and checked and then click OK, OK, OK, and Close Outlook Express Error Messages Try closing and restarting OE. If you still cannot connect, wait 10 minutes for a server reset of your account and then try again. Try setting up a second identity and see if it works. This could be a possible corruption of your user account in OE. Error Code : 0x800CCC03 You may be logged in on another machine. Close all connections on all machines and wait 10 minutes to check again. Some mailservers will not recognize an improper disconnection in some instances. Your account may be "Poplocked". You can either wait for the "poplock" to time out, or have someone shell into the mailserver and kill the mail task running on your account. If you are not logged in on another machine or poplocked, then someone may be using/downloading from your account, or something is wrong with your account. Error Code : 0x800CCC0B Try to retreive email about once every 5 minutes. Alternatively, call your ISP help desk and to make sure that the server hasn't crashed. You may be logged in on another machine. Close all connections on all machines and wait 10 minutes to check again. Some mailservers will not recognize an improper disconnection in some instances. Your account may be "Poplocked". You can either wait for the "poplock" to time out, or have someone shell into the mailserver and kill the mail task running on your account. If you are not logged in on another machine or poplocked, then someone may be using/downloading from your account, or something is wrong with your account. Error Code : 0x800CCC0E 0x800CCC0D 0x800CCC05 Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down. If you cannot get webpages, hangup and try connecting again. Reboot your computer and try again. If it's still not working? Please contact our support to check on server status. Error Code : 0x800CCC10 Check your spelling in the To: field of the email and try it again. You will need to delete the old message from your outbox. Error Code : 0x800CCC11 Check your spelling and try again. Other possible causes include restricted access to list. Check with your administrator to ensure you have correct access from the terminal you are logged in at. Error Code : 0x800CCC16 Check spelling of account name and re-enter password. Error Code : 0x800CCC19 This is a possible corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work. Repeat step 1 with a reboot before you check your mail again. You may have a corrupt or a very large file attachment on the mailserver. Large file attachments, mail that are missing headers, or mail that do not conform to the mail RFC's can cause this. What is Error 0x800ccc0d or 0x800ccc0f ? Microsoft Office Outlook 2003 Microsoft Outlook 2002 Microsoft Outlook 2000 Microsoft Outlook Express 6 for Windows Microsoft Outlook Express 5.5 for Windows SYMPTOMS When you try to send and receive e-mail, you may receive one of the following error messages: The server could not be found. (Account:account name, POPserver:'mail', Error Number: 0x800ccc0d) -or- Task 'server name - Sending and Receiving' reported error (0x800ccc0f): 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). The server responded: ? K' -or- Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account. account name, Server: 'server name', Protocol: POP3, Server Response: '+OK', Port: 110, Secure(SSL): N0, Error Number: 0x800ccc0f CAUSE This error message occurs when Outlook or Outlook Express cannot establish a connection with your e-mail server. WORKAROUND To work around this problem, use one of the following methods as appropriate for your situation. Method 1: Confirm That Your E-Mail Server Settings Are Correct For information about the correct settings for your e-mail server, contact your Internet service provider (ISP) or system administrator. Method 2: Configure Firewall Software Configure your firewall software to grant access to the Internet for the following files. For Outlook Express: Msimn.exe For Outlook: Outlook.exe By default, most e-mail clients have to have outbound access on port 110 and inbound access on port 25. For more information about the ports that communicate with your e-mail server, contact your ISP or system administrator. Method 3: Check the Symantec Web Site for Additional Suggestions If you have the Norton antivirus e-mail feature enabled, you may have to do additional configuration to use Outlook or Outlook Express with the Norton antivirus e-mail feature. For more information, visit the following Symantec Web site. http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001082921552806 How do I set the mailbox size ? View Flash Tutorials For How to create a email account >> Why do I get bounced mail which i never sent? Unfortunately, the spammers use open relays (servers that don't require authentication) to send emails through, and viruses often use their own built-in SMTP servers to send the viruses out from. Thus, as the fraudulent emails originate from another source, we have no way to prevent this from happening, nor do you. If you are unsure if you are infected with a virus, you should obtain the most up to date anti-virus software to run a check on your system just to be safe (especially if you use Outlook on Windows, as that is the most popular email program for email virus writers). Also, you should always use well chosen passwords for your account and email that are not based on dictionary words or are easy to guess or otherwise are simple, which will prevent your email accounts from ever being compromised just for such reasons. NOTE: The best method to prevent bounced emails from spammers and viruses, is to disable catch-all email in your control panel. |
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