We have also heard good things about SmartFTP.com SmartFTP is free for personal, educational, and non-profit use. One of our administrators has recommended FlashFXP.
Why am I not allowed to upload files?
Make sure you are uploading to the right web directory, which is inside the public_html or www folder. If you're sure you're uploading to the right folder, you are probably out of disk space.
Why doesn't my FTP password change when I change my cPanel password?
Please allow 24 hours for your FTP password to sync with your cPanel password. If it does not work within 24 hours, please contact Technical Support.
My FTP is really slow or disconnects often. Why?
Go into your FTP options and see if passive mode is checked ,if it is, uncheck it. If it is not checked, try checking it. This should solve your problem, assuming the issue is not with your actual connection to the Internet.
Why does my FTP fail to connect?
If your FTP progam is not connecting properly, here are some possible reasons:
1. Your firewall could be blocking it.
2. Make sure you have the IP address in your welcome email for host name (only the numbers don't add ftp, www or anything else).
3. Make sure your username and password are the same as your control panel username and password.
4. Some FTP programs require a path in order to connect. Your path would be /home/YOURUSERNAME/public_html
How to Use Web FTP / browser-based FTP - IE
How to use browser-based FTP (also known as WebFTP or Web FTP) in Internet Explorer:
Input one of the following URLs into your Address Bar, replacing the credentials listed with your account information:
ftp://username:password@serverIPaddress/
- or -
ftp://username:
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/
*NOTE*: This will not work with additionally created FTP accounts or addon domain FTP accounts, as the browser will not accept two @ symbols in the URL. You must use an FTP program for these accounts.
File Transfer Protocol (FTP)
