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What's the difference between the public_html and www folders, and which do I upload my web files into?

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There really is no difference; Your web root (where you upload your web site (web accessible) files to) is the public_html directory. The www directory is just a symbolic link (i.e., an aliased name that points to the same place) as public_html.

To upload/publish, you should use public_html, however, since some FTP and other publishing software can complain about a symbolic linked directory.

Important Note regarding symbolic links; they are simply another path to the same area, they are not copies (removing a file from one will remove the file from both locations!) .

Why is this done, you might wonder? This is for compatibility with the two default web roots hosting providers often use, to make migrating to our services easier by not having to change paths in scripts users might have from a previous provider that used another web root name.

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Can Sen9 host international domains?

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Absolutely! We can--and will, happily--host domains from all over the world for you. As long as the top-level domain (TLD) is legitimate, there's no problem!



How do I upgrade my hosting plan ?

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Please email to our billing department. Your hosting plan can be upgraded anytime.




Why is my site suspended ?

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Your site may be suspended due to our SLA violation. Another possible reason is that your site has overload the server. In any case, our abuse department will inform you via email once your site is suspended.



How can I track hits and other performance ?

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You may have your web statistics page at your control panel - site reports which is generated due to the site log.